Our team is ready and available to walk you through any part of the service request process. You can always reach us through chat, or call our toll free number with any questions.
Please allow a 20 minute grace period for all service calls as your service provider may need to gather materials before starting the service call. If the service provider hasn’t reached you within the estimated time frame provided please contact the Help Center.
If you need to cancel your roadside assistance please contact the Help Center at 1-866-247-9989 as soon as possible. If a service provider has already been dispatched to provide roadside assistance you will receive a partial refund.
After each serve call, you will be prompted to rate your roadside assistance experience and the service provider. This helps Eemerg improve your customer experience the service provider learn what they can do better.